Is technology making this world an easier place to live in? Abhijeet recently put up a post with his thoughts on the subject. I had some time ago also put my thoughts on what the people really need from the IT industry.
However the recent blog of Abhijeet did make me think some more on this topic. It is true that technology today is moving at a breakneck pace, and even truer that not many of these innovations reach the man on the street – definitely not in a place like India. This time I when I went home I did a simple experiment – to check how simple the things are when it comes to computers.
Google prides itself on being the single stop to search information. I told this to my father – who refuses to do anything with computers, saying it makes his life complicated – and asked him to try it out. What I realized after this was that even for a simple action like typing out some words and hitting on 'search' there is a lot of implicit knowledge that a person needs to have. He needs to know that buttons are the equivalent of switches which have to hit upon to produce some actions, also to know which button to push. He queried about what exactly is the 'I am feeling lucky' thing, and I explained that to him and then he asked me why is it needed. The way he saw it was that people like him would have more confusion trying to figure out which button to hit. And then I asked myself, how many times have I used that feature? Is it a necessity or is it just a way of exposing your geek quotient? This simple experiment made me realize yet again, that how far are today's applications are from being intellectually accessible to the common man.
It has also become fashionable for people to brand anyone as inane and bucolic based on his comfort level with the latest gizmos. What they fail to understand are that others have different things which interest them and not gadgets. What they fail to see are that these things have not become interesting enough; they do not give enough return on investment, in terms of both time and money. Yes, one can do really amazing stuff on a cell phone these days but only after spending 3 days checking out its features. Who has that kind of time these days?
And then there is the great issue of money. Today technology at least in India is an elitist passion. The latest cell phone would probably cost a average middle class Indian 3/4ths of his annual salary. A decent desktop would cost him 3-4 months in wages. How much can money affect the propagation of technology? A lot would be my answer. The case to quote here would be the telecom revolution in India. 10 years before, families used to stay up late because after 11 p.m. the rates were 1/3rd. And then at 11 all the lines would be busy and people would end up waiting for days to talk to someone. Today any call at any time within 500 kms is a local call. Pricing slabs are gone. There is talk of making the calls within the country as local. Upshot being even my remote village is well connected by telephone. And telecom with all these strides has still not permeated the lower strata of society.
Coming back to the real question, if usability and cost are the real demons why are we fighting other battles.
Any latest technological revolution, is brought about by people who understand the technology. For these people it is extremely difficult to sit in the place of an average person who has no clue about what this thing is. I being a developer face this problem everyday. The moment I start thinking of the user, it opens a can of worms and my task appears insurmountable. And I more often than not end up making a lot of implicit assumptions about the state of the end user. However what is heartening is that today most of the big players realize that usability is a big ticket item and they are spending considerable time and effort doing that.
As for the cost thing, they are coming down but slowly. The system I brought 2 years back for Rs. 50K is today available for 25-30K. Though not exactly accessible a reduction by almost half in price is not something that has to be scoffed at. The problem however is that the very latest system even today would cost 50-60K. So the reduction in price is also seen as depreciation rate of the product. Sometime back I realized for most of the tasks of a everyday user you do not need a latest system. Unless you are doing programming or are heavily into gaming you do not need the latest P4.
And lastly about the rat race and the quest for truth. What he terms as rat race I term as evolutionary selection. The best will survive and the rest will perish. And as for truth, it does not come to you, you go in search of that. Hence the need to keep doing things, keep innovating hoping that this idea will hit the target. There is no other way.
The bottom line, things are not hunky dory and picture perfect, but the movement is towards the right direction.